Stories

14 October 2022

Solutions-Focused Claims Investigations: The Future of Claims

Recorded statements are a unique type of investigation. DigiStream’s core investigative work is covert, in which Surveillance Investigators and Research Analysts are operating without ever being perceived by the individuals we investigate. In contrast, Claims Investigators meet with these same individuals face-to-face or over the phone to obtain their on-the-record account of the incident that resulted in the claim. Claims Investigators ask questions related to the claimant’s background, medical history, and the details of the claim itself.

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Recorded statements are a unique type of investigation. DigiStream’s core investigative work is covert, in which Surveillance Investigators and Research Analysts are operating without ever being perceived by the individuals we investigate. In contrast, Claims Investigators meet with these same individuals face-to-face or over the phone to obtain their on-the-record account of the incident that resulted in the claim. Claims Investigators ask questions related to the claimant’s background, medical history, and the details of the claim itself.

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